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Friday, June 20, 2014

Sites Go Down 16 Jun - Ancestry/Rootsweb & Find A Grave

Due to DDoS (distributed denial of service) 20 Jun is Day 5, with issues continuing for users of FTM.  During this same week Facebook also took a dive and crashed...19 Jun Users lost access to their stored pictures, messages and contact details as they were greeted with the message: "Sorry, something went wrong"

We are currently experiencing some problems with the website. We appreciate your patience as we work to resolve the issue as quickly as possible. 

UPDATE (3:15pm PST): Our team is still working on this issue that is affecting all of our sites. We will update you when we have more news to share.

UPDATE (4:27pm PST): The service remains unavailable - but please know we are focused on resolving the issue at hand.

UPDATE (5:55pm PST): We are still working on it.
UPDATE (8:05 pm PST): The web service remains unavailable at this time. 

UPDATE (9:40pm PST): Thank you again for your patience - we know how difficult this has been. The site is back online

Around 1:30 p.m. MT on Monday, June 16, 2014, attackers targeted Ancestry with a Distributed Denial of Service attack (DDoS). During the attack, Ancestry websites along with the Find A Grave website were clogged with massive amounts of bogus traffic that took the sites down.

We want to apologize for the inconvenience this has caused and also thank you for your amazing support, as this may have interrupted some of your family history research. We understand how frustrating this can be for our customers, and please know that it was just as frustrating for us too. We appreciate your patience and support as we dealt with this unfortunate incident against Ancestry.

We have since neutralized the DDoS attack and our services have been up since 11:00 a.m. MT today. You should now be able to access all Ancestry and Find A Grave websites, though you may experience issues intermittently as we continue to work through bringing the sites back up to full capacity.

Your data was not compromised by this attack. This attack overloaded our servers with massive amounts of traffic but did not impact or access the data within those servers. No data was impacted in any way.

I would like to thank the Ancestry Web Operations team for working really hard throughout the night to restore the Ancestry and Find A Grave services and build the defenses necessary to mitigate future attacks of this sort. Our Web Operations team is closely monitoring the situation in case the attacks resume and we’re doing everything in our power to protect our websites from situations like this in the future.

Thank you.

Scott Sorensen
Chief Technology Officer

If you are using Family Tree Maker (FTM), we recommend switching to manual sync until the service is fully restored. 

On the top right, click the sync icon, you will see the options there. This should resolve any instabilities related to it trying to sync with the online trees.
Yesterday  - 19 Jun

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Please note the Ancestry websites are still recovering from Monday's DDoS attack. Thank you for your patience as we work to restore them fully. For more info on the attack, please go here:

UPDATE (Friday, 10:15am PST): There are no changes to report at this time. The team continues to work on the Family Tree Maker sync issues and bringing up the rest of our websites (MyFamily, MyCanvas, Rootsweb, etc). We understand how frustrating this is for you all. We expect to have another update this afternoon and will update as soon as any news is available. 


Currently, the Ancestry websites seem to be performing well, but there may be intermittent issues over the next couple of days. If you are experiencing issues getting in, please try the search page directly at also seems to be doing well. 

Sync and search features in Family Tree Maker (FTM) have been disabled until we're certain that site stability has been fully restored. In the mean time, we recommend that that you work in 'offline' mode and that you do *not* try syncing your tree. 

Unfortunately, the website required additional work and has been taken offline. Our team is working around the clock to bring this site to full functionality along with several others like and Rootsweb and we will provide updates as they are available.